Question 1

Add Your Company Logo to the Top of Your Reports

Accepted Answer

As standard, reports produced in Inspector are white labelled. This means we don’t place any iSurvey branding on your reports. We also don’t charge extra to add your own branding.

To add your own logo to reports:

Head over to your online account and sign in, using the same email address and password you used to create your account.

In your online account, click My Account in the top menu, then click Update Details.

To upload your logo, click Choose File and locate your logo on your computer (we recommend using a JPEG or PNG file). After you’ve selected the file, save your logo by clicking the Submit button below.

Question 2

iSurvey Inspector Quick Start Guide

Accepted Answer

Welcome to iSurvey Inspector, the simplest, quickest and most effective way to create top quality inventory, inspection and check-out reports on your iPhone, iPad or Android device.

If you haven't already, sign up for an account now!

Check out our website to see if iSurvey is right for you.
Create an account

If you already have an account, login here, then follow these quick steps to get started on your journey towards hassle-free property reporting.

Download the app:

You can download the iSurvey app to iOS (Apple) devices from the Apple App Store. To do this, go here or search for "iSurvey" in the App Store.

For Android devices, you can download iSurvey from the Google Play Store. To do this, go here or search for "iSurvey" in the Google Play Store.

Get started on a free trial:

Once you have downloaded the app, please contact our team to get started on a free trial. We will answer any questions you have about the system, get you set-up on the system according to your exact requirements and upgrade your account to the free trial.

If required, we can also give you a personal demonstration of the app and provide one

Question 3

How to Automatically Email Reports to a Specific Address Once Finalised

Accepted Answer

To set iSurvey to automatically email the report to a specific address once finalised:

Login to your online account.
Click "My Account" at the top of the page.
"Update Details" will appear in the menu below. Click this.
Scroll to the bottom of the page and click the check box that says "Send report copy to email address".
Enter the desired email address in the box below.

This is particularly useful for agents who want to be notified when reports have been completed, and have them available for viewing as an attachment at the same time.

Then…

Question 4

How to Reset Your Password

Accepted Answer

If you’ve forgotten your password, you can reset it by visiting the iSurvey login page and clicking “Forgotten Password”.

We’ll send an automatically generated password to your account’s email address.

For security reasons, you should choose a unique password for iSurvey and never share your password in any correspondence.

If you continue to have trouble accessing your account, please contact us and we will get this fixed right away.

Question 5

What is iSurvey Inspector?

Accepted Answer

iSurvey Inspector is the simplest, quickest and most cost effective way to produce top quality property inventory, inspection and check-out reports on your iPhone iPad or Android device.

What problem are we solving with iSurvey?

Every property should have a thorough property inventory report compiled before the start of a tenancy period to protect the interests of both the landlord and the tenant.

However, this can be a long and tedious process that can take hours to complete.

The standard, manual process goes something like this:

Go to the property
Take notes on the different areas of the property
Audio record the condition of the property
Take photographs
Head back to the office
Generate report on the computer using Microsoft Word or similar
Upload photos individually to the correct section of the report
Save report
Send to tenants and wait for signed copies to be returned
Start again

iSurvey makes life simple.

Our tried-and-tested workflow and powerful features allow you to create fully compliant and robust property condition reports in a fraction of the normal time. With iSurvey there is no admin work – just compile the property’s information into the app and iSurvey will take care of the rest.

How the iSurvey process works:

Go to the property and open the iSurvey Inspector app
Compile all the required information into the app, following our tried-and-tested workflow that enures you don't miss any details. Take unlimited photo

Question 6

How to Access and Edit Your Account Information

Accepted Answer

Your account information, including associated email addresses and passwords, are all stored in your online account. To view and amend, login to your online account, go into “My Account” then click “Update Details”.

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