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Create an account, change your password and more.
How to Access and Edit Your Account Information
Your account information, including associated email addresses and passwords, are all stored in your online account. To view and amend, login to your online account, go into “My Account” then click “Update Details”.
How to Reset Your Password
If you’ve forgotten your password, you can reset it by visiting the iSurvey login page and clicking “Forgotten Password”. We’ll send an automatically generated password to your account’s email address. For security reasons, you should choose a unique password for iSurvey and never share your password in any correspondence. If you continue to have trouble accessing your account, please contact us and we wil
How to Automatically Email Reports to a Specific Address Once Finalised
To set iSurvey to automatically email the report to a specific address once finalised: Login to your online account. Click "My Account" at the top of the page. "Update Details" will appear in the menu below. Click this. Scroll to the bottom of the page and click the check box that says "Send report copy to email address". Enter the desired email address in the box below. This is particularly useful for agents who want to be notified when reports have been completed, and have them ava
Change The Legal Information at the Beginning of Your Reports
We can alter the wording in the “About the Inspection” and “Tenant Guidance Notes” sections of your reports. Please contact us and we will be happy do this for you.
How to Change Your Account Password
Think your account has been compromised? Changed staff? Changing your password is easy. To change your password: First, login to your account. Go to "My Account" at the top of the page. "Account Details" will appear next to it. Click this. Scroll down the page. Your password will appear as . Replace the contents of this field with your desired password. Click “Save” at the bottom of the page. !(https://storage.crisp.chat/use